Cancel buy

Apr 10, 2016
4
0
I requested a cancellation of the transaction on Pay Pal. The money is not returned, the dispute is not confirmed. And upgrade account was canceled. What's the problem?
 

stephanie

Administrator
Staff member
Developer
Mar 9, 2015
2,133
2,475
You should have asked for a refund directly, not disputing through Paypal. The removal of your subscription is automatic when a dispute is filed.

Paypal isn't letting me refunding you for some reason. It's not giving me the option to. I'll look at it later and see if it gives me the option.
 
Apr 10, 2016
4
0
You should have asked for a refund directly, not disputing through Paypal. The removal of your subscription is automatic when a dispute is filed.

Paypal isn't letting me refunding you for some reason. It's not giving me the option to. I'll look at it later and see if it gives me the option.
I didn't know. I'm willing to close the dispute if you can return the money otherwise.
 

stephanie

Administrator
Staff member
Developer
Mar 9, 2015
2,133
2,475
Sure. Cancel the dispute and I'll see if it gives me the option to refund you.