Thanks for the help in solving the problem. We are waiting for news.The payment is in the process of being confirmed. At this moment in time, the transaction is unconfirmed (see: https://blockchain.info/address/1Ej2QFHUqotX5VcZUgCHfHM1CNT5tY18cB). Generally once the payment has been confirmed at least once the system will automatically upgrade your account.
I will monitor it and let you know more when further information is made available.
i use bitpay.com or what did you mean?I have received an email from BitPay stating that your payment may be invalid because it has taken longer than one hour to be confirmed by the BitCoin network. The email states that this is usually caused by problems with the bitcoin wallet or service being used to send the payment.
BitPay will continue to monitor the issue and alert me if your payment is confirmed in the future. If it is confirmed you will be automatically upgraded at that time.
What service did you use to make the payment?